Refund Terms

At VORANELIX, customer satisfaction is our priority. We have established a transparent refund policy to facilitate our clients with a clear understanding of our procedures. This document outlines the conditions under which refunds are processed.

Eligibility for Refunds

Refunds are available under the following conditions:

• Refund requests must be initiated within 30 days of the original purchase date.
• The product or service was not delivered as promised due to fault at VORANELIX.
• Technical issues, verified by our technical support, prevented the use of purchased services.

Non-Refundable Cases

Please note that refunds are not provided in the following cases:

• Change of mind or decision post-purchase.
• Failure to meet the refund request deadline of 30 days from purchase.
• Issues caused by third-party software or hardware.

Refund Processing

Once a refund is approved, the funds will be returned to the original method of payment within 5-7 business days. Customers will receive notification via email upon successful processing of the refund.

How to Request a Refund

To request a refund, please contact our customer support team at [email protected] with the following details:

• Order number and date of purchase.
• Reason for the refund request.
• Any supporting documentation or correspondence related to the issue.

Our support team at VORANELIX aims to review and respond to all refund requests within 3 business days.

Contact Information

If you have any further questions regarding our refund policy, please do not hesitate to reach out to us at:

VORANELIX Customer Support
1234 Business Road
Anytown, AN 12345
Phone: (123) 456-7890

We appreciate your business and thank you for understanding our refund policies.